Can't recover account

Netherlands berendbotje
Crossbow
Posts: 1
Joined: Feb 28, 2017

Can't recover account

Post by berendbotje »

Hi,

I've forgotten both the password, the answer for the secret question and what email I used for the account. I've tried using the accountmanager mentioned in the faq, but with only account name and cd key that only sends a password reset email, but I've no idea what email I used for the account.

Trying to create a new account rather predictibly ends with the 101 error.

Is there any way I can still recover the account(or somehow create a new one)?
User avatar
Canada _NiceKING_
Retired Contributor
Donator 01
Posts: 1795
Joined: Sep 16, 2015
ESO: _NiceKING_
GameRanger ID: 9999999
Clan: Xbox

Re: Can't recover account

Post by _NiceKING_ »

You could contact Microsoft ([email protected]) and explain what happened.
You can create a new account only if you buy another copy of the game.
Canada phild0
Crossbow
Posts: 1
Joined: Apr 8, 2017
ESO: phild0

Re: Can't recover account

Post by phild0 »

Good luck with contacting Microsoft, I've been waiting 2 years for their "email issue" to be resolved so they can send me a password reset email on my original account...
User avatar
Poland pecelot
Retired Contributor
Donator 03
Posts: 10459
Joined: Mar 25, 2015
ESO: Pezet

Re: Can't recover account

Post by pecelot »

You can try writing on their official forums, I heard recently that they helped some people :flowers:
User avatar
Germany yemshi
Jaeger
Posts: 2311
Joined: Jun 3, 2015
ESO: yemshi
Location: Germany

Re: Can't recover account

Post by yemshi »

pecelot wrote:You can try writing on their official forums, I heard recently that they helped some people :flowers:

The always helping pecelot strikes back :flowers:

Who is online

Users browsing this forum: No registered users and 1 guest

Which top 10 players do you wish to see listed?

All-time

Active last two weeks

Active last month

Supremacy

Treaty

Official

ESOC Patch

Treaty Patch

1v1 Elo

2v2 Elo

3v3 Elo

Power Rating

Which streams do you wish to see listed?

Twitch

Age of Empires III

Age of Empires IV