GMG mass revokes AoE4 keys after over-discount

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Czech Republic EAGLEMUT
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GMG mass revokes AoE4 keys after over-discount

Post by EAGLEMUT »

Green Man Gaming accidentally discounted AoE4 too much. Decided to backtrack and refund + revoke all discounted keys.
Official Statement from GMG wrote:During the early hours of the 12th of July, 2022 we became aware that we had accidentally discounted Age of Empires IV: Deluxe Edition far beyond the price agreed with our partners. This meant that many customers were able to take advantage of a deal which had unintended consequences.

As a result of this error we decided to take the exceptional step to refund every customer who had purchased this game in full. As part of this process, all keys sold at this incorrect price were revoked.

We understand that this is a frustrating situation for every customer affected and we apologise for the incorrect discount on Age of Empires IV: Deluxe Edition and the disruption this has caused.

To ensure this kind of issue does not occur again we have overhauled our internal procedures by adding several checks to make sure that when you see a price on our site, you know it’s a price you can trust. We know that regaining trust in us will take time.

Please note GMG is a UK based company. So regarding the delay to react...The sales started just gone midnight UK time and we rectified the situation 7.30am UK time. Still our mistake but I hope this helps to give more background.

No further comments on here. Please go to customer services if you wish to discuss this in any further detail. Thank you for your understanding.
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Re: GMG mass revokes AoE4 keys after over-discount

Post by iNcog »

$17 for AOE4 seems reasonably priced, but I guess that's a bit too well priced.

I'm surprised that it was revoked of all things.
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I just hope DE is not going to implement all of the EP changes. Right now it is a big clusterfuck.
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Re: GMG mass revokes AoE4 keys after over-discount

Post by dansil92 »

lol literally just steals the game off your computer
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Re: GMG mass revokes AoE4 keys after over-discount

Post by Goodspeed »

That wouldn't hold up in court surely
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Re: GMG mass revokes AoE4 keys after over-discount

Post by look »

Thats ridiculous.. If I could still, I would have asked for a refund..
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Re: GMG mass revokes AoE4 keys after over-discount

Post by aaryngend »

At least GMG fucked up here and not M$.
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Re: GMG mass revokes AoE4 keys after over-discount

Post by iNcog »

Goodspeed wrote: ↑
16 Jul 2022, 14:14
That wouldn't hold up in court surely
Well Roe v Wade didn't, so I'm not sure what legitimacy courts have anymore. I think that the people who were screwed over don't have the power/resources/time to actually sue and hold companies accountable for this.
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Garja wrote: ↑
20 Mar 2020, 21:46
I just hope DE is not going to implement all of the EP changes. Right now it is a big clusterfuck.

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