installation failed

Technical Support for installation and running of the EP.
France asmthom39
Crossbow
Posts: 35
Joined: Sep 9, 2015

installation failed

Post by asmthom39 »

Hi, i tried to install the patch but i get this, i deleted and reinstalled it but i got same message everytime. I can launch offical game but i can't play esoc...
If someone can help a noob like me, would be good :)

i get this message : "an error occurred while trying to replace the existing file : deleteFile failed; code 5. accès refusé"
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No Flag helln00
Howdah
Posts: 1355
Joined: Jan 28, 2017
ESO: helln00

Re: installation failed

Post by helln00 »

Did you trying running the installer as administrator? if its refusing access thats likely the problem
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Germany Lukas_L99
Pro Player
EPL Reigning ChampsDonator 01
Posts: 2016
Joined: Nov 15, 2015
ESO: Lukas_L99
Location: Lübeck

Re: installation failed

Post by Lukas_L99 »

asmthom is back?!
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Portugal sergyou
Lancer
Posts: 636
Joined: Apr 9, 2015

Re: installation failed

Post by sergyou »

asmthom39 wrote:Hi, i tried to install the patch but i get this, i deleted and reinstalled it but i got same message everytime. I can launch offical game but i can't play esoc...
If someone can help a noob like me, would be good :)

i get this message : "an error occurred while trying to replace the existing file : deleteFile failed; code 5. accès refusé"
migth be your anti virus not allowing it. happened to me something similar
France asmthom39
Crossbow
Posts: 35
Joined: Sep 9, 2015

Re: installation failed

Post by asmthom39 »

hmm, i tried runing as administrator but nothing changes, same when i close my anti virus. I also get this message : "setup was unable to automatically close all applications. it is recommended that you close all applications using files thats need to be updated by setup before continuing." but i have closed everything so i don't get it..
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Germany Plantinator
Dragoon
Posts: 429
Joined: Feb 24, 2020
ESO: Plantinator

Re: installation failed

Post by Plantinator »

Did u use task Manager to check if anything was running in the background?
France asmthom39
Crossbow
Posts: 35
Joined: Sep 9, 2015

Re: installation failed

Post by asmthom39 »

yeah, nothing is in the background..

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