How to request support

Technical Support for installation and running of the EP.
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United States of America musketeer925
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Posts: 2483
Joined: Mar 28, 2015
ESO: musketeer925

How to request support

Post by musketeer925 »

Hey everyone,

We made a specific subforum for technical support for the ESOC Patch. If you have an issue, please create your own thread including the following information:

- Operating system (including bitness)
- Patch version
- How did you obtain the latest version of the patch ("ran the installer" or "updated via the launcher")
- Specific description of the symptoms of your issue. This should answer the following questions: "What exactly did you do?" and "How exactly did the computer respond?"
- The exact text of any error messages you have encountered
- Is the regular RE patch still working?
- Screenshots if possible.

Please do not post a new issue in an old thread, even if it is your thread with an old issue, or someone else's with the same issue. Separating all to separate threads makes it much easier to support people. Topics considered resolved will be locked. Thank you.
No Flag ramsey101
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Posts: 12
Joined: Aug 4, 2015

Re: How to request support

Post by ramsey101 »

Windows 10 Home / 64 bit
Patch version 4.2.0
downloaded latest patch version via launcher
Error message i recieved: https://1drv.ms/w/s!AjXnLFbRTL-wkWbmjD080OSy5irZ
was working before the update

Please help
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Canada _NiceKING_
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Posts: 1795
Joined: Sep 16, 2015
ESO: _NiceKING_
GameRanger ID: 9999999
Clan: Xbox

Re: How to request support

Post by _NiceKING_ »

ramsey101 wrote:Windows 10 Home / 64 bit
Patch version 4.2.0
downloaded latest patch version via launcher
Error message i recieved: https://1drv.ms/w/s!AjXnLFbRTL-wkWbmjD080OSy5irZ
was working before the update

Please help

musketeer925 wrote:If you have an issue, please create your own thread

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