Create new account error: Failed to create account

[kasparppp]

Hi everyone

I've had AOE Complete Collection for years now (played skirmish) and lately out of nowhere started watching some AOE streams. This seems like a lot of fun and so I wanted to try this gamemode. Unfortunately, during ESO account registration I get an error: Failed to create account... and thats it. I know one account is attached to one key, but I've never played it online, so that can't be the issue. Would be very happy if someone could help me or has some advice.

Thanks in advance.

[EAGLEMUT]

Hello and welcome!

This typically means you are trying to create the account from within an expansion, which doesn't work. You have to launch the base game without expansions (mislabeled as "Complete Collection" on Steam, if that's what you have) and create the account from there. Once it's created, it can be used on the expansion environment as well (which is where most people play; The Asian Dynasties).

[kasparppp]

Thank you for the quick reply. Yes, at first I tried registering through Asian Dynasties. Now I tried through the base game (AOE III) and still have the same error. Is there anything else I could do?