EP does no longer start after update

[aligator92]

Hey guys,
my EP just updated itself (to 8.2.2.0 I think) and the window where I choose the patch still opens but when I click EP, it gives me an error message about being unable to create a protocol file. It tells me to make sure I have the permissions for the installation directory and that I have enough disc space. It ends with: permission denied.

I tried running it as administrator, didn't change things. I am the only user profile anyway and I have never had this before.
I got a tourny match which is supposed to start in 10 minutes

[knusch]

if it makes u feel better, it works for me

[EAGLEMUT]

Don't think I've heard of that before, try reinstalling completely: download/file.php?type=exe&patch=latest

[aligator92]

Don't think I've heard of that before, try reinstalling completely: download/file.php?type=exe&patch=latest

Do I need to uninstall it manually first or does the installer take care of that?

[EAGLEMUT]

Don't think I've heard of that before, try reinstalling completely: download/file.php?type=exe&patch=latest

Do I need to uninstall it manually first or does the installer take care of that?

Takes care of that.

[aligator92]

Don't think I've heard of that before, try reinstalling completely: download/file.php?type=exe&patch=latest

Same issue.

I tried launching treaty patch earlier, it gave the same error and also my anti virus complained, after telling the anti virus that I trust age3t.exe I could lauch treaty patch. But for age3f.exe my antivirus doesnt complain so I cant give it the permission like I did for treaty patch. also tried turning anti virus off but no progress

[EAGLEMUT]

Probably need to reinstall while having antivirus disabled.

[aligator92]

Probably need to reinstall while having antivirus disabled.

also didnt work. Treaty Patch still launches. And so does RE

[EAGLEMUT]

Probably need to reinstall while having antivirus disabled.

also didnt work. Treaty Patch still launches. And so does RE

Meh, try manually adding age3f.exe or ideally the whole AoE3 installation folder to some whitelist in the antivirus. If Treaty Patch works after getting allowed, it's gotta be something about the AV...

[aligator92]

Probably need to reinstall while having antivirus disabled.

also didnt work. Treaty Patch still launches. And so does RE

Meh, try manually adding age3f.exe or ideally the whole AoE3 installation folder to some whitelist in the antivirus. If Treaty Patch works after getting allowed, it's gotta be something about the AV...

ye this fixed it :)

[aligator92]

Thank you very much for the quick help @EAGLEMUT

[harcha]

what AV are you using @aligator92

[aligator92]

what AV are you using @aligator92

Avast

[TheNameDaniel]

who uses antivirus software in 2020????!!

[chris1089]

I think I have the same error since the new update as @aligator92 though the dialog box is in English for me.

[chris1089]

Screenshot of launcher and dialog box. Is it the same?

[aligator92]

Screenshot of launcher and dialog box. Is it the same?

Yeah it is the same as mine on an english operating system. So what I had to do was go to antivirus software, find where you can give apps permission to ignore Ransomsoftware-protection and add the age3f.exe in your installation directory

[chris1089]

Screenshot of launcher and dialog box. Is it the same?

Yeah it is the same as mine on an english operating system. So what I had to do was go to antivirus software, find where you can give apps permission to ignore Ransomsoftware-protection and add the age3f.exe in your installation directory

I've done the Ransomsoftware-protection exemption. Where is the age3f.exe file? In my games or in program files?

[aligator92]

Screenshot of launcher and dialog box. Is it the same?

Yeah it is the same as mine on an english operating system. So what I had to do was go to antivirus software, find where you can give apps permission to ignore Ransomsoftware-protection and add the age3f.exe in your installation directory

I've done the Ransomsoftware-protection exemption. Where is the age3f.exe file? In my games or in program files?

C:\Program Files etc.

[chris1089]

It works now. Thanks @aligator92 and @EAGLEMUT .

[Hazza54321]

Who da man, you da man @EAGLEMUT

[Narida]

@timojin__

[timojin__]

fixed now thanks to all