Read this first: Tech Support Index

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Netherlands edeholland
ESOC Community Team
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Posts: 5033
Joined: Feb 11, 2015
ESO: edeholland
GameRanger ID: 4053888
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Read this first: Tech Support Index

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Post by edeholland »

~ Age of Empires 3 Tech Support Index ~
Installing Age of Empires 3
Installing Age of Empires 3 on a Mac

Starting the game
Age of Empires 3 no longer works error message

Creating an ESO account
Error 100 bad CD key
Error 101 when creating an ESO account

Common problems
Cursor is too big
Sound level resets when alt-tabbing
Failed to join
Can't disable windowed mode
Can't add anyone to friend/pest list
Recorded games
Thread about dealing with recorded games
Recorded game takes long to save
Can't alter recorded games folder

Improving your Age of Empires 3 experience
Agra fort hotkeys

To-do
Q: Is there a way for me to change the product key without having to reinstall the game on the Steam version of the game (new account creation)?
A:
1. First you need to remove your old CD-key from your system. Run this registry script appropriate for your OS, found here: http://www.eso.com/101.aspx
2. Run vanilla AoE3 (must not be any expansion)
3. You should be asked for a CD-key now. Enter your new CD-key (you can find it on steam in Game library ->' select Aoe3 ->' select details on top right ->' select CD-key on the right)
4. Vanilla AoE3 should start now as normal if you typed the key correctly.
5. Connect to ESO, choose Create New Account, fill it and you''re done.
6. Now you can use both accounts freely.

Q: My game downgraded in resolution, from 1080p to 720p. I tried to change the settings in game back to 1080p, but when I do that, the game automatically reset itself to 720p.
A: Solved the problem by activating ''disable display scaling on high DPI settings'' right click on the aoe3launcher.exe / properties / compatibility (you may need administrator rights for that).

Q: When I try to log in, I get stuck on "Loading home cities".
A: It's probably Tuesday; Tuesday is maintenance day for AoE3 servers. That is why!

Q: I have issues resetting my password (or similar issues).
A: There are two options, either use this account tool: https://esoaccounts.agecommunity.com/lo ... fault.aspx
Or send a private message to BarbarossaBlade on http: http://forums.ageofempires.com/staff/

Q: TAD stuck in loading screen/black loading screens?
A: Some people seem to be able to fix this be deleting their NewProfile3.xml in Documents\My Games\Age of Empires 3\Users3\. Note that this may mess up your in-game settings (incl. hotkeys) so I'd recommend making a backup of it.
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Netherlands edeholland
ESOC Community Team
Donator 01
Posts: 5033
Joined: Feb 11, 2015
ESO: edeholland
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Clan: ESOC

Re: Read this first: tech support index

Post by edeholland »

Feel free to link relevant threads/resources to get them in the OP.

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