Don Nameless wrote: ↑16 Apr 2023, 14:42
I don't know if you are paid for this but in your case like any moderator it's easy to close a thread by clicking 2 buttons and it ends, but the people who were frequenting that thread before being invaded by trolls were discussing and sometimes these discussions abruptly stop without having an end or continuing with a logical thread, I can open a new thread to rewrite the whole thing and continue the discussion why was there a troll that closed the thread? It doesn't look very normal from a human point of view.
It's not even normal that there are trolls but unfortunately as there are people who want to discuss normally there are also other people who want to generate chaos and trolls must be moderated not the discussion
Normally, I follow a flowchart, which is more or less like this.
1- I find the problem thread (reports)
2- I check the context
3- I look for the focus of the problem.
4- The most problematic users receive a friendly warning (or official, if it is very serious or re-incisive)
5- The most problematic comments are eliminated in extreme cases.
6- A general comment is sent, asking for moderation and respect.
7- The discussion continues to be moderated and closely monitored.
8- If that users do not pay attention, do not follow the warnings, and the discussion already has 5-10 offtopics comments from different users, then the post is closed.
Why this last? Well, because the discussion has already been lost and there is no other way to solve the problem. Well, in fact, if it exists, removing everything offtopic comments and applying silence (or ban in extreme cases) to everyone involved.
I don't know about you, but I prefer to cut my losses, closing the post, and not banning half the forum in the process.