Can't launch game

Technical Support for installation and running of the EP.
Canada Thenadathor
Crossbow
Posts: 3
Joined: Nov 9, 2019
ESO: nah

Can't launch game

Post by Thenadathor »

Platform: Steam

I installed AOE3 complete collection, here's the filepath : C:\Program Files (x86)\Age of Empires III - Complete Collection

I don't know why its not a subfolder on steam

When I launch it gives the blank error message with no text that you see here

I've already uninstalled and reinstalled AOE3 on steam

help!
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error message
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Czech Republic EAGLEMUT
ESOC Dev Team
Donator 05
Posts: 4515
Joined: Mar 31, 2015
ESO: EAGLEMUT
Clan: WPact

Re: Can't launch game

Post by EAGLEMUT »

Hello, sounds like you have both a Steam version and CD version installed at the same time. C:\Program Files (x86)\Age of Empires III - Complete Collection would be the location of CD version.
Anyway, that's not what is actually causing the problem; for that you will need to install MSXML 4.0.
Canada Thenadathor
Crossbow
Posts: 3
Joined: Nov 9, 2019
ESO: nah

Re: Can't launch game

Post by Thenadathor »

Thanks, now its asking for my CD key, and it won't accept the one steam provides (they are identical and yes I have confirmed this multiple times). Please provide further help!
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Czech Republic EAGLEMUT
ESOC Dev Team
Donator 05
Posts: 4515
Joined: Mar 31, 2015
ESO: EAGLEMUT
Clan: WPact

Re: Can't launch game

Post by EAGLEMUT »

For the first-time setup to finish successfully, I would recommend restarting Steam in administrator mode and launching AoE3 through the Steam interface (selecting "Complete Collection"). Just to double-check, the key you should be putting in can be found by right clicking the game in your Steam library -> manage -> CD keys.
Canada Thenadathor
Crossbow
Posts: 3
Joined: Nov 9, 2019
ESO: nah

Re: Can't launch game

Post by Thenadathor »

Thanks for your help; the saga continues.

So when I launched it from steam as you said it launched fine, I was able to play. Campaign was grayed out, is that how I know its on the ESOC patch?

Now, when I use the ESOC community launcher the error message is "for some unknown reason, we cannot start the game. You will have to open the game manually"

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